Cancellation Policy
Effective Date: [23/01/25]
At Quiclix, operated by Salespeed Innovative Private Limited, we strive to provide a seamless experience for our users. This Cancellation Policy outlines the terms and conditions for canceling services booked through our platform. Please read it carefully to understand your rights and responsibilities.
---
1. General Policy
Cancellations must be made through the Quiclix app or by contacting customer support.
The eligibility for a cancellation and any applicable fees depend on the type of service, timing of the cancellation, and specific circumstances.
---
2. Cancellation by Customers
2.1. Free Cancellations
Cancellations are free if made at least [Insert Hours/Days] before the scheduled service time.
For subscription services, cancellations before the next billing cycle will not incur additional charges.
2.2. Late Cancellations
Cancellations made within [Insert Hours/Days] of the scheduled service time may incur a cancellation fee.
Cancellation fees vary by service type and will be displayed during the booking process or in the service terms.
2.3. No-Show Policy
If the customer is unavailable or unresponsive at the scheduled time, the booking may be marked as a "No-Show," and no refund will be provided.
2.4. Changes to Booking
Customers may reschedule bookings instead of canceling, subject to availability and the Service Provider's approval.
---
3. Cancellation by Service Providers
Service Providers may cancel bookings due to unforeseen circumstances, emergencies, or unavailability.
In such cases, customers will be notified promptly and offered:
A full refund.
The option to reschedule with the same or another provider.
---
4. Emergency or Force Majeure Cancellations
Neither customers nor service providers will be penalized for cancellations due to emergencies, natural disasters, or events beyond their control.
Refunds or rescheduling options will be provided as applicable.
---
5. Refund Eligibility for Cancellations
5.1. Eligible Refunds
Full refunds will be issued for cancellations made within the eligible free cancellation period.
Refunds for cancellations outside the free period will be subject to deduction of cancellation fees, if applicable.
5.2. Non-Refundable Items
Certain charges, such as consultation fees or the cost of materials purchased for the service, may be non-refundable.
5.3. Refund Processing
Approved refunds will be processed within 5-10 business days through the original payment method.
---
6. Specific Service Cancellation Policies
6.1. On-Demand Home Services
Free cancellations are allowed up to [Insert Hours/Days] before the scheduled service.
Cancellations within [Insert Hours] of the service may incur a fee equal to [Insert Percentage/Amount] of the booking cost.
6.2. Emergency or Urgent Services
Cancellations for emergency services may not be eligible for refunds unless there is a proven issue with the Service Provider.
6.3. Subscription Services
Subscription services can be canceled anytime, but refunds will be prorated based on the unused portion of the subscription.
6.4. Prepaid or Customized Services
Cancellation policies for prepaid or customized services will be specified during booking and may have stricter terms.
---
7. Process for Cancellation
7.1. How to Cancel a Booking
1. Log in to the Quiclix app.
2. Navigate to the "My Bookings" section.
3. Select the booking you wish to cancel and click "Cancel."
4. Follow the on-screen instructions to confirm your cancellation.
7.2. Customer Support Assistance
Customers can also contact support at [Insert Contact Details] for assistance with cancellations.
---
8. Dispute Resolution for Cancellations
If you believe you were wrongly charged a cancellation fee or denied a refund, you can raise a dispute through the app or contact customer support.
Disputes will be reviewed within 7 business days, and decisions will be communicated to all parties.
---
9. Changes to This Policy
We may update this Cancellation Policy periodically. Changes will be effective upon posting on the Quiclix app or website. Continued use of the platform constitutes acceptance of the updated policy.
---
10. Contact Us
For questions or concerns regarding this Cancellation Policy, please contact us:
Salespeed Innovative Private Limited
Email: info@quiclix.com
Phone: +91 9891228564
Address: [Insert Address]
---
By using the Quiclix app, you agree to comply with this Cancellation Policy and its terms.
