Refund Policy
Effective Date: [23/01/25]
At Quiclix, operated by Salespeed Innovative Private Limited, we aim to ensure customer satisfaction while maintaining fairness for service providers. This Refund Policy outlines the terms and conditions for requesting and processing refunds. By using our Services, you agree to this Refund Policy.
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1. General Policy
Refunds are subject to the specific terms and conditions outlined herein.
Refund eligibility depends on the nature of the service, the timing of the request, and adherence to cancellation policies.
Refunds will be processed through the original payment method used during the transaction.
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2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
2.1. Service Not Delivered
If a booked service is not delivered or the Service Provider fails to show up without prior notice, a full refund will be issued.
2.2. Service Canceled by Quiclix
If Quiclix cancels your service request due to unavailability or other reasons, you are entitled to a full refund.
2.3. Unsatisfactory Service
If the service delivered does not meet agreed-upon standards, customers may request a partial or full refund, subject to investigation and evidence (e.g., photos, videos, or communication records).
2.4. Double Charges or Billing Errors
If you were charged twice or experienced a billing error, you will receive a full refund for the incorrect charges.
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3. Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
Change of Mind: After the service has been delivered.
Delayed Customer Response: If the customer is unavailable or unresponsive at the agreed service time.
Wrong Booking Details: Incorrect service details or information provided during booking.
Policy Violation: If the customer violates Quiclix's Terms and Conditions or engages in fraudulent activities.
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4. Refund Process
4.1. How to Request a Refund
1. Submit a refund request within [X] days of the service date through the Quiclix app or by contacting customer support.
2. Provide the following details:
Booking ID
Reason for refund request
Supporting evidence (e.g., photos, videos, or correspondence)
4.2. Review and Approval
Refund requests will be reviewed within 7 business days.
Customers and Service Providers may be contacted for additional information during the review process.
4.3. Refund Timeline
Approved refunds will be processed within 5-10 business days after approval.
Refunds may take additional time to reflect in your account depending on your payment provider.
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5. Partial Refunds
Partial refunds may be issued in the following cases:
Only a portion of the service was completed or satisfactory.
The customer cancels the service after it has started but before completion.
Additional fees or charges that are non-refundable (e.g., consultation fees, materials purchased).
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6. Cancellation and Refund Policies by Service Type
6.1. On-Demand Home Services
Free cancellations are allowed if the request is made at least 24 hours before the scheduled time.
Cancellations within 24 hours may be subject to a cancellation fee.
6.2. Subscription Services
Refunds for subscription-based services will be prorated based on the unused portion of the subscription.
6.3. Emergency Services
Refunds for emergency or urgent services may not be eligible unless there is a proven failure in service delivery.
6.4. Third-Party Services
If the service involves third-party providers, their refund policies will apply in conjunction with this policy.
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7. Dispute Resolution
In the event of a dispute regarding refunds, customers can contact us at [Insert Email/Phone Number].
Quiclix may mediate disputes between customers and Service Providers but does not guarantee specific outcomes.
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8. Fraudulent Claims
Refund requests found to be fraudulent or misleading will result in account suspension or termination.
Legal action may be taken against users submitting fraudulent claims.
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9. Changes to the Refund Policy
We may update this Refund Policy from time to time. Changes will be notified through the Quiclix app or website. Continued use of the Services constitutes acceptance of the updated Refund Policy.
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10. Contact Us
If you have questions or need assistance with a refund, please contact us at:
Salespeed Innovative Private Limited
Email: info@quiclix.com
Phone: +91 9891228564
Address:
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By using the Quiclix app, you agree to this Refund Policy and its terms.
